Duties
- Customer Service - Acknowledge and greet customs that come into the store and answer phones and field calls as necessary.
- Provide Direction – Connect customers with their Consultants, provide guidance as needed for items we do not stock, and take orders for all accounts, including Key accounts.
- Invoicing/Sales Orders – Invoice items, make returns, take deposits and payments, place special orders, provide simple quotes via AutoQuotes, and close Front Counter with nightly paperwork and deposits
- Merchandising - Maintain assigned stock area in showroom, keep items organized and visible, and update pricing as needed
- Growth/Development - Form relationships with customers, understand pricing structures, grow in basic knowledge of products we carry as well as products we can order, and commit to remaining teachable
Competencies
- Excellent customer service and verbal communication skills
- Able to multi-task in fast-paced environment with shifting priorities
- Decision making and problem resolution skills
- Honest, ethical, dedicated, dependable, approachable, and teachable
- Team player with the ability to meet assigned tasks
- Good organizational and time management skills
Work Environment and Physical Demands
This job operates in a professional office environment which routinely uses standard office equipment and computer applications. While performing the duties of this job, the employee is frequently required to stand and reach with hands and arms. Some lifting may be required.
Travel
No travel required
Required Education and Experience
- High school diploma or GED
Preferred Education and Experience
- Restaurant Management experience
- Sales experience
- Training or experience in computer applications (e.g. MS Excel, MS Word, MS Outlook, business mgt)
